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Generative artificial intelligence (AI) has experienced rapid advancement, fundamentally transforming the information landscape. This technological shift has not only amplified the dissemination of misinformation but has also posed significant challenges to conventional frameworks of trust and verification. This paper explores the dual impact of AI: its potential to enhance information services while simultaneously amplifying misinformation and disinformation. Seven AI-generated misinformation cases between 2022 and 2025—ranging from deepfakes and political propaganda to impersonation and amplification were analyzed. Through thematic case analysis and interdisciplinary synthesis, the study proposes the AI-Misinformation Resilience Model (AIM-RM), a conceptual framework guiding proactive responses across verification infrastructure, digital literacy, and ethical policy engagement. Drawing on recent scholarly literature and grounded in information ethics, epistemic trust, and sociocultural literacy, the model offers a path forward for LIS professionals seeking to navigate the post-truth era. Annual Meeting of the Association for Information Science & Technology | Nov. 14 – 18, 2025 | Washington, DC, USA.
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Background: The Fourth Industrial Revolution (4IR) has introduced transformative technologies into academic libraries, offering opportunities to enhance access, efficiency and service delivery. The increasing reliance on digital platforms, data-driven tools and third-party services raises challenges regarding privacy, data protection and ethical information management. Objectives: This study was guided by two research objectives. Firstly, it sought to investigate the current and projected adoption of 4IR technologies in academic libraries to enhance service provision. Secondly, it aimed to examine academic librarians’ concerns regarding user privacy within these evolving technological practices. Method: Drawing on a case study of two academic libraries in Cape Town, this study examines librarians’ awareness, perceptions, and practices concerning data privacy, cybersecurity and regulatory compliance with the Protection of Personal Information Act. Using a qualitative case study of two anonymised academic libraries in Cape Town, the study examined librarians’ awareness, perceptions and practices regarding data privacy, cybersecurity and compliance with the POPI Act. The study also used thematic analysis to interpret the data and to provide insight into how institutional policies and technological infrastructures shape librarians’ responses to data protection obligations. Furthermore, the study highlights emerging challenges and opportunities for strengthening privacy practices within academic libraries in the context of evolving digital environments. Results: Findings reveal that while libraries acknowledge the importance of privacy and confidentiality, gaps remain in institutional policies, technical capacity and staff training. The findings suggest that libraries must adopt a multidimensional approach, strengthening cybersecurity, enhancing ethical governance, fostering collaboration and investing in continuous staff development. Conclusion: The study argues for a multidimensional approach that combines robust cybersecurity measures, ethical governance, collaboration and continuous staff development to safeguard patron confidentiality while advancing innovation. Contribution: Libraries must navigate the intersection of technological advancement and ethical responsibility, while ensuring that emerging technologies reinforce, rather than undermine the values of access, equity and privacy.