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This research aims to assess tire service quality of public libraries of Lahore by evaluating the disparities between the users' expectation and currently received services. The survey method based on questionnaire was used. Four of the largest libraries in Lahore, in terms of services, collection and other facilities, were the population of the study. A sample of four hundred library users was selected with one hundred library users for each library based on convenience sampling. A modified LibQUAL+ tool was adopted to collect the data. The findings revealed that users have very high expectations regarding the accessibility of library's electronic resources from home or office, library website, printed material, availability of electronic information resource, modem equipment, tools that allow the users to find the material themselves, and provision of the information in an easy manner. The findings are helpful for public libraries' authorities to redcsign/upgradc the quality of library services, policies and procedures according to users' expectations and requirements.
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The present study is aimed at determining the future role of libraries in Pakistan as perceived by the Millennials (people born during the 1980's and late 1990's) considering the current ongoing digital development. The quantitative research design, based on survey has been used for the study. The population consisted of students from large and medium sized general universities of Lahore, Pakistan. Stratified purposive sampling technique was carried out to select the pool of the subjects e. A self-constructed and validated instrument was used to collect data. The collected data was analyzed using SPSS (16.0). The results revealed that Millennials want future libraries to allow easy access to a wide range of reading material in both print and digital form. They want to be able to round the clock access to electronic and print resources.
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The mission of public libraries is to serve the unique needs of their local communities. Public library User's play a very vital role in the development of these libraries by suggesting or recommending additions to the collection. This study aims to evaluate the satisfaction of users with the quality and quantity of library collection. A self structured questionnaire based on open and close ended question was constructed. A purposive sample of one hundred users was selected. The data were qualitatively analyzed using a thematic approach. Positive opinion observed related to the library response towards the suggested titles. Almost half the population of respondents was satisfied with the availability of their suggested titles in library. Most of them were dissatisfied regarding the maintenance of equal collection of books and they are not encouraged by the library staff during the books suggestion process. It concludes that there is a need to evaluate the existing library collections.