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This article presents a systems dynamics model to illustrate some of the aspects of Deming's System of Profound Knowledge. As a pedagogical tool, it would serve as a useful introduction for those new to Deming's ideas. It not only introduces the main parts of his system, but also highlights their interconnectedness. The model environment, an interactive management flight simulator, and the model content combine to provide several learning opportunities. The model uses the assumptions of regression to the mean, the 80:20 Rule, random walks, and learned helplessness to present a theory of how, managers learn to reduce quality in organizations. Those interested in exploring or teaching Deming's System can use the model as a launching point from which to explore the system further. Running the simulation provides an opportunity to identify and challenge assumptions, explore the harmful effects of tampering, examine the fundamental attribution error, develop control charts, and challenge the application of behaviourism in management.

This paper discusses the six core business processes and supporting technology that are impacted by an enterprise resource planning (ERP) implementation. It begins with a brief history of the evolution of ERP and the information systems technology that enabled its development. A discussion of project implementation team preparations is followed by a description of process mapping and its significance to the success of an ERP implementation. Highlights of “As-Is” and “To-Be” process mapping and change management conclude the paper. © 2004, Emerald Group Publishing Limited

Traditionally, the concept of entrepreneurship included a for-profit bottom line. Recently, however, researchers have begun to explore an adaptation of this model called “social entrepreneurship”; that is, creating organizations for the greater good of a community, region, nation, or the world. These entrepreneurs use money that they made or inherited to establish organizations from a missionary and visionary posture. This is an arena where women have had significant impact, yet little has been written to celebrate their contributions. The purpose of this paper is to explore the concept of such philanthropy, to suggest where this social ethic might have had its origins, and to provide samples of women who have been entrepreneurial in their social commitment. Suggestions for future research on women's entrepreneurial philanthropy will also be made. © 2004, Emerald Group Publishing Limited

Leadership theory has little value if it cannot be applied to real world situations. A summary review of the literature on leadership theory is provided here first. A disguised real case concerning Ted Shade, a Vice-President at Galactic Chips, Inc. is then provided which describes a manager who is extremely task-oriented. The case analysis follows. It includes questions and answers which connect leadership theory to case specifics and requires learners to analyze the case using differing leadership models. © 2003, MCB UP Limited

An attitude survey was conducted with 72 management majors attending a prestigious business university in Beijing, China. The results indicate that there is still a significant “glass ceiling” effect to accepting women as they climb up the management hierarchy. The group estimated that it would take at least 32 years before equality would be reached. Women were less likely to prefer to work for a woman than for male subjects. Women were described as more incompetent, slower, weaker, more a follower-than-a-leader, more lenient, more democratic, less active, and more friendly than male managers. Women were significantly more in agreement with the idea of being both a professional and a wife. The results reflect a similar attitudinal position to US women. The conclusion is that it will not be easier for Chinese women to succeed than it is for women in theUSA. © 2001, MCB UP Limited

Despite persistent claims regarding the ability of text-based computer-mediated communication to neutralize gender identities, few researchers have worked on the problem of gender distinctiveness in textual production and interpretation, gender judgments, and more importantly, the role of gender in the process of impression formation in electronic communication. Against this background, the author addresses the theoretical aspects of gender in textual communication and places the problem of gender distinctiveness and gender judgments in CIVIC in the context of Hymes' model of communicative competence. He also isolates several variables worthy of investigation, namely, the provision of gender judgments, accuracy, and certainty. He then reconceptualizes the problem of gender distinctiveness and impression formation in CIVIC by bridging the gap between textual markedness and expectations. (C) 2003 Elsevier Ltd. All rights reserved.

Purpose - The purpose of this case study is to explore the construction pattern and issues involved with the development of the National Science and Technology Library (NSTL) in China. Design/methodology/approach - This study was conducted through an analytical evaluation of the historical development of scientific and technological information sharing among libraries and information centers and issues around construction of the NSTL. Findings - Since the establishment of its network service system at the end of 2000, the NSTL has made rapid progress in constructing a sci-tech information resource sharing system and offering web-based information services to the patrons of scientific and technical communities all over China. Originality/value - This paper is the first exploration that brings to the forefront the foundational background of the NSTL, the characteristics of its organizational structure, the functions of its service, and the tentative plan to increase its accessibility and usability. Symptomatic of the function of the NSTL constructing pattern will hopefully shed light not only to the reformation of the Chinese sci-tech information management system, but also to the development of scientific digital libraries in the world. © Emerald Group Publishing Limited.

The paper discusses the state of library preservation as the main problem of library management in Russia during the times of transition to digital environments. Today, Russia's extensive library system is undergoing a paradigm change toward the implementation of information technology (IT) to develop public access to information, that is perceived to be vital for the growth of the country. The first principal projects to elevate Russia to the ranks of the technologically advanced started as recently as 1990s, and, although having had some success, the country's digital resources remain grossly inadequate to support the growing public demand for information and education. Despite its state of retardation, the problems of preserving digital sources in Russia are evident to concerned specialists in the fields of informational science and archive work. Although these and other related problems are not addressed widely enough, they have gradually surfaced as an undeniable priority for the international preservation community. There is a promise to continue the necessary training and education that will link the national Russian library system with more collaborative projects and with leading international organizations. © 2004, Emerald Group Publishing Limited. All rights reserved.

This article seeks to promote a critical perspective on the present conceptualization of library management and the problems posed by technology. More specifically, it addresses the challenges faced by library administrators in relation to computing technologies. Through the adoption of Ursula Franklin's view of technology as “practice”, the article contrasts the practice of holistic and prescriptive technologies in library contexts. It also addresses the transformations of librarianship and the increasing adoption of prescriptive technological models. To exemplify the ongoing destruction of traditional librarianship, the three practices that comprise the fundamentals of librarianship are analyzed, namely, cataloging, collection development, and reference work. © 2004, Emerald Group Publishing Limited