Search

To gain insight into how people select life insurance policies, we conducted a controlled experiment to see how consumers with varying levels of expertise make choices among life insurance policies when provided relevant information presented in an easy-to-use format. We found that those with greater product class knowledge engage in qualitatively and quantitatively different decision processes than those with less knowledge, and therefore are likely to reach different decisions. Specifically, experts are statistically more likely to engage in pairwise/multiple comparisons and to evoke a greater number of choice criteria. There is directional support that they search for more information as well. For all participants, the number of information searches far exceeded the number of elimination and choice criteria evoked. © 1998 Taylor & Francis Group, LLC.

A growing body of literature suggests that experts are little if at all better than novices in terms of the quality of decision outputs, To explain this counter-intuitive finding, the authors propose a conceptual framework that focuses on initial problem structure as a key moderator of the effect of expertise on performance, Specifically, they argue that the expert-novice performance differential should be greatest at moderate levels of problem structure and weakest at both extremes. To examine this central hypothesis, the authors conduct a controlled experiment that compares experts with novices when solving a complex problem that had characteristics of a moderately ill-structured problem, Relative to novices, the authors find that experts select fewer, but more diagnostic, information inputs and are more consistent when evaluating nonquantified inputs, As a result, they make more accurate and tightly clustered judgments than do novices, and. also are more confident in their decisions. To examine the moderating influence of problem characteristics, certain task variables are manipulated to increase or decrease initial problem structure. As hypothesized, the benefits of expertise are less pronounced when solving a problem with increased initial structure.

The purpose df this paper is to examine factors that affect the calibration of judgments by systematically comparing experts' judgments to novices' when solving a complex, real-world problem that varies in its initial characteristics. Calibration in this context refers to the proportion of times decision makers provide a range about their best estimates that includes the actual outcome. We found that experts specify a narrower range and provide more accurate best estimates than novices. But their tighter ranges are not justified by their greater accuracy: they are less likely to encompass the actual outcome than are novices. However, this effect is attenuated when solving more complex problems. Novices apparently underestimate the complexity of difficult problems, hence the accuracy of their best estimates decreases as does the width of their ranges, resulting in worse calibration. The performance of experts was not significantly different across problem solving conditions. Both groups provided asymmetrical ranges about their best estimates, which suggests they account for the effect of subproblem dependencies. (C) 1996 Academic Press, Inc.

Most studies of corporate social responsiveness (CSR) focus on the relationship between CSR and profit. Here, we use three perspectives (institutional theory, economic theory and agency theory) to explain CSR. Industry norms, market share and indicators of management reputation predict variance in CSR. The combined perspectives improve understanding of both CSR and the CSR-profit relationship in two ways. First, they suggest that CSR levels and their relationship with profit will vary by industry. Second, they suggest that stock market measures and accounting measures will respond differently to CSR measures. Stock market measures lead, while accounting measures lag, CSR.

Management researchers are always in search for new controlled environments from which they can gather data. This article proposes the use of total enterprise simulations as a research setting for studying management decision making. Using INTOP, the authors present examples of analyses that were conducted from a data base generated from the responses of executive MBA participants. Using a multiple regression, policy-capture approach, differences in the decision making strategies between groups are examined. Also discussed is an approach to developing a performance criterion that may be used when testing hypotheses regarding managerial decision-making effectiveness. The authorsconclude that total enterprise simulations represent a research setting that warrants further exploration. © 1990, SAGE Publications. All rights reserved.

To investigate emotion expression and personality relations, the authors coded infants' full-face and component positive and negative expressions during Episodes 4 through 8 of the strange situation procedure at age 18 months and obtained maternal ratings of the 5-factor model of personality when children were 3.5 years old. Full-face negative expression was directly related to Neuroticism and inversely related to Agreeableness and Conscientiousness. By contrast, component positive expression showed the exact opposite pattern of relations. Full-face positive expression was positively correlated with Extraversion and Openness to Experience. These findings indicate that full-face and component expressions may index different intensities of emotions. Emotion expression and personality relations were not mediated by the security of attachment continuum or the emotional reactivity dichotomy derived from the attachment subclassifications.

A substantial body of theoretical literature testifies to the evolutionary functions of emotions. Relatively little has been written about their developmental functions. This article discusses the developmental functions of emotions from the perspective of differential emotions theory (DET; Izard, 1977, 1991). According to DET, although all the emotions retain their adaptive and motivational functions across the lifespan, different sets of emotions may become relatively more prominent in the different stages of life as they serve stage-related developmental processes. In the first section, we present a brief overview of relevant aspects of the theory. In the second section, we discuss how emotions play a central role in helping the individual achieve developmental milestones and tasks during four major periods of life: Infancy, toddler through preschool years, middle to late childhood, and adolescence. The underlying thesis of this article is that emotions play a central role in stimulating social cognitive attainments at each stage of development. © 1999 Psychology Press Ltd.

Research shows 65-80% of subject search terms fail to match the appropriate subject heading and one-third to one-half of subject searches result in no references being retrieved. In a cross-sectional study, 82 students (3rd grade through college) were presented complex concepts in a naming task. Concreteness, complexity, and syndeticity contributed significantly in explaining match-failure and predicting match-success. The likelihood of match-success following an initial failure is improved by manipulating the values of these three properties. Developmental trends which worked against match-success were observed. It is suggested that match-failure is a consequence of developmental naming patterns and that these patterns can be overcome through the use of metacognitive naming skills.

This report proposes a paradigm for technical journal deselection based on the Bradford Law of distribution, with a demonstration in biomedical communications illustrating various statistical derivations. The model employs the following operational prescriptives: (1) identification of fractional productivities in journal collections; (2) probability predictions for making successful retrievals of relevant items in any given productive fraction; (3) utilization by journal source language and origin; and (4) estimates of cost-efficiencies of searches made in print and machine-readable versions of serial publications. The results suggest that in approximately two out of three trials successful searches ('hits') are likely to be made in a `critical' core of any technical subject collection. The highest probability for retention resides in this portion, about 20% of the publications. We infer that substantial amounts of the remaining publications are candidates for deselection since their information content, as needed, may be captured more cost-effectively through electronic retrieval and document delivery access.