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Ethical marketing AI? A structured literature review of the ethical challenges posed by artificial intelligence in the domains of marketing and consumer behavior

Resource type
Authors/contributors
Title
Ethical marketing AI? A structured literature review of the ethical challenges posed by artificial intelligence in the domains of marketing and consumer behavior
Abstract
With the increasing use of AI in marketing, ethical repercussions are beginning to emerge. From privacy issues, through discrimination of marginalized groups, to emergent systemic social distortions, AI is changing the marketing ethical landscape. In this paper we conduct a structured literature review of the emerging ethical issues posed by AI in the domains of marketing and consumer behavior. We identify three clusters of ethical issues (algorithm, society and existential) and map these to the marketing domains of systems, brands, and consumers. We conclude that the field of ethical marketing AI is still very much in its infancy, but such is the rate of development ethical marketing AI is likely to become an important field for academics and practitioners alike. © 2023 IEEE Computer Society. All rights reserved.
Proceedings Title
Proceedings of the Annual Hawaii International Conference on System Sciences
Conference Name
Proceedings of the Annual Hawaii International Conference on System Sciences
Date
2023
Volume
2023-January
Pages
4933-4942
ISBN
978-0-9981331-6-4
Citation Key
suEthicalMarketingAI2023
ISSN
1530-1605
Archive
Scopus
Short Title
Ethical marketing ai?
Language
English
Library Catalog
Scopus
Notes

Cited By :1

Citation
Su, Y., Wang, E., & Berthon, P. (2023). Ethical marketing AI? A structured literature review of the ethical challenges posed by artificial intelligence in the domains of marketing and consumer behavior. Proceedings of the Annual Hawaii International Conference on System Sciences, 2023-January, 4933–4942. Scopus.